Contact

Contact us

Questions about a letter, a deadline that looks wrong, or a law reference you think we have misquoted: write to us and a person will read it. We do not use a ticket queue and we do not send automated replies.

Email

hello@complainabout.uk

Please do not send original documents by post. Attach scans or photographs instead.

What to include

The company name, the date of purchase or flight, and what the letter got wrong. If you have the complaint open, mention its reference so we can find it faster.

When we reply

Usually within two working days. If a deadline in your complaint is close, say so in the subject line and we will look at it first.

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complainabout.uk gives you the law and the paperwork. It is not legal advice.